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How to Avoid Chargebacks: Survey & Offer Best Practices

Overview​

Chargebacks occur when XP you've already earned is removed because the advertiser rejected your completion. Unlike disqualifications (which happen before you earn), chargebacks take away XP you thought was yours.

This guide covers how to minimize chargebacks and protect your earnings.

Understanding Chargebacks​

How Chargebacks Work​

  1. You complete an offer or survey
  2. XP is credited to your account
  3. Days or weeks later, the advertiser reviews completions
  4. They reject yours for some reason
  5. The XP is removed from your account

Why Chargebacks Exist​

Advertisers pay for quality responses from real users. They use fraud detection and quality checks to identify:

  • Automated/bot responses
  • Low-quality survey answers
  • Users who didn't truly complete requirements
  • Fraudulent activity patterns

When they detect issues, they reverse the payment, which becomes a chargeback on your account.

Survey Chargeback Prevention​

The #1 Rule: Don't Speed​

Survey speeding is the most common cause of chargebacks.

Survey LengthMinimum Time You Should Take
5 minutes4-5 minutes
10 minutes8-10 minutes
15 minutes12-15 minutes
20+ minutesAt least 15+ minutes

Why it matters: Surveys track completion time. Finishing a "15-minute survey" in 3 minutes flags you as not reading questions.

Be Consistent​

Your answers must be consistent:

  • Within surveys: Don't say you're 25, then mention graduating college in 1990
  • Across surveys: Your age, job, household size should always match
  • With your profile: Make sure survey answers match your Reward XP profile

Inconsistency triggers fraud detection algorithms.

Give Quality Open-Ended Responses​

When surveys ask for written responses:

Bad (will cause chargebacks):

  • "idk"
  • "good"
  • "asdfgh"
  • Copy-pasting the same answer

Good (safe from chargebacks):

  • Complete sentences
  • Relevant to the question
  • Shows you understood and thought about it
  • At least 10-20 words when appropriate

Watch for Attention Checks​

Surveys include hidden quality checks:

  • "Select 'Strongly Disagree' for this question"
  • "Please skip this question"
  • "What is 2+2?" (with wrong answers as options)
  • Questions that repeat earlier ones

Missing these = automatic rejection.

Stay Focused​

If you're tired, distracted, or multitasking:

  • Your answer quality drops
  • You miss attention checks
  • Your timing becomes erratic
  • Chargebacks become likely

It's better to do fewer surveys with full attention than many surveys poorly.

Offer Chargeback Prevention​

Read Requirements Completely​

Before starting any offer, understand:

  • Exactly what actions are required
  • How long it should take
  • What proof might be needed
  • Any spending requirements

Starting without understanding leads to incomplete attempts.

Complete Requirements Exactly​

If an offer says:

  • "Reach level 20" → Don't stop at level 19
  • "Keep subscription for 30 days" → Don't cancel on day 25
  • "Make a purchase of $10+" → $9.99 doesn't count

Partial completion = chargeback.

Don't Use VPNs or Proxies​

This cannot be stressed enough:

  • VPNs break tracking
  • Proxies flag you as fraudulent
  • Even browser VPNs (like Opera's) cause issues

Advertisers detect these and reject all completions.

See VPN Policy for details.

One Attempt Per Offer​

Each offer can only be completed once:

  • Don't create new accounts to repeat offers
  • Don't try the same offer on multiple devices
  • Don't use family members' accounts for the same offers

Duplicate attempts = chargebacks for all attempts.

Keep Proof​

Screenshot important milestones:

  • Account creation confirmation
  • Level achievements in games
  • Purchase receipts
  • Subscription confirmations

If there's a dispute, proof helps you recover the XP.

Don't Cancel Early​

For trial or subscription offers:

  • Keep the service active for the required period
  • Cancel AFTER the requirement is met
  • Set a reminder so you don't forget

Early cancellation almost always causes chargebacks.

Recognizing High-Risk Activities​

Higher Chargeback Risk:​

  • Very high XP offers (more scrutiny)
  • Free trial offers (early cancellation common)
  • Game offers with vague requirements
  • New/unfamiliar offerwalls

Lower Chargeback Risk:​

  • Simple sign-up offers
  • Clear, measurable requirements
  • Established offerwall partners
  • Shorter surveys

What To Do If You Get a Chargeback​

1. Review the Situation​

  • Was there something you could have done differently?
  • Did you complete all requirements?
  • Did you use a VPN or proxy?

2. Check Your Proof​

If you have screenshots showing completion, you may be able to appeal.

3. Contact the Offerwall​

Go to the offerwall's support that originated the XP. They can investigate.

4. Learn and Adjust​

One chargeback isn't the end of the world. Use it to improve your approach.

Maintaining a Healthy Account​

Keep Chargebacks Low​

Accounts with many chargebacks:

  • Get blocked from offerwalls
  • Have reduced earning opportunities
  • May be disabled

Build a Good History​

The more you earn legitimately:

  • The more trust you build
  • The fewer scrutiny you receive
  • The better your overall experience

Focus on Quality​

It's better to:

  • Complete fewer offers correctly than many incorrectly
  • Take time on surveys than rush through
  • Earn steady XP than have it charged back

Chargebacks vs. Pending​

Remember that pending credit protects against chargebacks:

  • High-value tasks go through pending
  • This gives time for advertisers to verify
  • Chargebacks from pending don't affect your available balance

Summary​

Preventing chargebacks comes down to:

  1. Quality over speed - Take time on surveys
  2. Consistency - Same answers every time
  3. Follow instructions - Complete requirements exactly
  4. No shortcuts - No VPNs, duplicates, or cheating
  5. Stay focused - Give your full attention

Follow these practices and chargebacks will be rare.

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